Free shipping from 299€ and 30-day return policy
Perfect sound direct from the manufacturer - straight to you

Terms of delivery and payment

 

Shipping costs

Shipping costs are calculated individually based on the destination country to always provide you with the most cost-effective shipping option. Calculate the shipping costs for your current shopping cart to your destination country using the shipping cost calculator.

Within Europe, shipping is free for orders over €299.

Please note that shipping costs are always determined based on the delivery destination, not the billing address.

 

Shipping Countries

Austria, Belgium, Bulgaria, Croatia, Czech Republik, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Slowakia, Slowenia, Spain, Sweden, United Kingdom

Shipping logistics

We work with various shipping providers to ensure that your order arrives quickly and reliably:

  • Within Germany:

    • We ship products with a shipping weight of less than 31.5 kg via DHL. Packages with a shipping weight of more than 31.5 kg are shipped via GLS. These carriers provide reliable delivery and allow you to track your shipment online.

  • Within Europe:

    • For deliveries within Europe, we use GLS. GLS offers fast and secure deliveries to most European countries and also provides shipment tracking.

By collaborating with these experienced shipping providers, we ensure that your order reaches you safely and on time, no matter where you are located.

In the case of freight shipping, the shipping company will typically arrange an individual delivery date with you. For this, we require you to provide a phone number during the order process. For deliveries via freight shipping (both within and outside Germany) — i.e., larger systems packed on a disposable pallet — delivery is made to the curbside (property boundary). The customer is responsible for further transport. The disposable pallet remains with the customer and should be disposed of via household waste or a recycling center.

 

Shipping Times

Items in stock are shipped within one business day. The current availability is indicated on our website. Please note that for orders paid via “prepayment,” shipping will only occur once the payment has been received in our account.

  • Within Germany: 1-2 business days

  • Within Europe: 1-3 business days

Note: If you have any questions, please contact our customer service:

Phone: +49 7232/3640155               Email: kontakt@hifipilot.de

Payment options

Bank transfer

If you select the payment method in advance, you will find our bank details in the order confirmation, which you will receive after your order by mail. Please indicate your order number in the purpose of the transfer, so that we can assign the payment! The invoice amount has to be transferred to our account within 14 days. If the payment is not made on time, we are entitled to withdraw from the contract.

Note about shipping:
The dispatch takes place within 24 hours after receipt of payment.

Payment on invoice

You can conveniently pay by invoice in our online shop. After the ordering process, you will receive the bank details and the intended purpose by email and on the printed invoice enclosed with the delivery.

Please only transfer to the specified account and please state the intended purpose correctly so that the payments can be allocated.

If you decide to purchase on account, your data (meaning all data that can be related to you personally, e.g. your name and your contact details) could be sent to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, for a credit check be passed on. If this check does not bring the desired result, e.g. because the data cannot be clearly assigned, we will automatically offer you other available payment methods. Information in accordance with Article 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-DSGVO

In the case of returns, the corresponding amount will be credited to the bank account from which you made the transfer.

Credit card

You can pay conveniently and securely with your credit card in our online shop. We accept the following credit cards: VISA and MasterCard. Please select the appropriate card during the purchase process and enter the required data in the fields provided.

The credit card data are transmitted encrypted via SSL. You can recognize this by the "https" in the address bar of your browser on the payment pages. This means that your purchase by credit card is very safe with us.

The 3D-Secure credit card security procedure is used to increase the security of credit card payments. This procedure is called Verified by VISA for VISA cards and MasterCard Secure Code for MasterCard cards. If your credit card is 3D Secure-enabled, you will be automatically forwarded to your bank's website. There you can confirm the transaction by entering your personal SecureCode and your password. If you have not yet registered your credit card for the 3D Secure procedure, you can do so as part of the payment process. After the 3D-Secure authentication you will be automatically redirected to the shop.

In the case of returns, the corresponding amount will be credited to the debited credit card.

SEPA direct debit

You can also conveniently do your shopping by direct debit. If you choose direct debit as a payment method, you will be asked for your bank details. By confirming your order, you issue a direct debit mandate that authorizes you to collect the purchase amount.

If you opt for direct debit, your data (meaning personal data and thus information that can be related to you personally, e.g. your name and your contact details) could be sent to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, be passed on for credit checks. If this check does not bring the desired result, e.g. because the data cannot be clearly assigned, we will automatically offer you other available payment methods. Information in accordance with Article 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-DSGVO

In the case of returns, we will transfer the credit amount to the bank account specified at the time of purchase.

PayPal

What is PayPal? PayPal is the online payment service that lets you pay securely, easily and quickly in online shops - and it's free.

Safe: Your bank or credit card details are only deposited with PayPal. That's why they are not sent over the Internet every time you shop online.

Simple: you pay with two clicks. Because you can access your bank or credit card details deposited with PayPal instead of entering them again with every purchase. PayPal payments arrive quickly. Our shop does not store card information!

This payment method is possible when buying online in the webshop. Further information in the ordering process.

Installment (easyCredit Ratenkauf)

In cooperation with the online service provider TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg, Germany, we offer you the option of purchase in installments. A successful address and credit check is required. For payment processing - in addition to our terms and conditions - the terms and conditions and the data protection declaration of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg, Germany apply. With ratenkauf by easyCredit you benefit in several ways from convenient and fair installment payments. Without any hidden costs, fees or annoying paperwork. If you want to repay faster later or take a break from paying - that too is very easy and flexible. installment purchase by easyCredit at a glance:

Order value: 200 to 10,000 euros
Minimum rate: 20 euros
Terms: 6 to 60 months
PostIdent: not necessary! All necessary information is recorded directly online when the order is placed.

Refund: First you receive your order and then you can decide in peace. You pay the first installment no earlier than 30 days after delivery. You will receive your detailed installment plan by email. Early repayments and payment breaks are free of charge.

Collection in our shop (75239 Eisingen, Germany)

The shipping method Pickup in 75239 Eisingen can be selected to reserve goods online and then pick them up in our shop in Eisingen and pay locally. Payment is either in cash or by debit card. Please make an appointment by phone (+49 7232/3640155) or E-Mail (kontakt@hifipilot.de) to pick up the goods.